MentalHelp.net is developed and maintained by Recovery Brands, LLC, a subsidiary of American Addiction Centers, Inc. (“AAC”). AAC is a leading provider of both residential and outpatient addiction treatment services. AAC and its founding members have been advocates of dual diagnosis treatment for many years. For more information about MentalHelp.net’s affiliation with AAC, please see below under “How Our Helpline Works.”
Our purpose is to provide online mental health and wellness education.
Our hope is to spread awareness through advocacy of mental health by providing scientifically accurate and up-to-date coverage of mental health and illness topics. We intend to educate, catalog and provide mental health information that compliments, but does not replace, the medical advice of personal medical professionals.
Our service is freely available and intended for both laypeople and professionals. Online since 1995, MentalHelp.net has been the recipient of many awards and citations. We offer detailed and comprehensive coverage of mental health and illness articles (such as Addiction, Depression, ADHD, and Personality Disorders).
How Our Helpline Works
For those seeking addiction treatment for themselves or a loved one, the MentalHelp.net helpline is a private and convenient solution. We are standing by 24/7 to discuss your treatment options. Our advisors work solely for AAC and will discuss with you whether an AAC facility may be an option for you. To view a list of residential treatment centers operated by AAC, visit americanaddictioncenters.org/treatment-centers.
If AAC cannot provide a treatment option that meets your needs, we may suggest that you search for a non-AAC treatment facility. Our helpline is offered at no cost to you and with no obligation to enter into treatment. Neither MentalHelp.net nor AAC receives any commission or other fee that is dependent upon which treatment provider a visitor may ultimately choose.
How Chat Works
When you use the free chat feature, you will reach an automated assistant representing AAC who will help you navigate your treatment options privately and discreetly. The automated assistant will ask you questions and provide you with basic information to help you start your journey to recovery. If you would like to speak with an AAC representative directly, a phone number is available in the chat window. When you call this phone number, you will reach AAC employees who work solely for AAC and will discuss with you the treatment options available from AAC.
Our chat service is offered at no cost to you and with no obligation to enter into treatment. Neither MentalHelp.net nor AAC receives any commission or other fee that is dependent upon which treatment provider a visitor may ultimately choose.
All chat users are invited to opt in to receive additional communications from AAC. Opting into these communications is entirely voluntary and you may opt out from receiving messages from AAC at any time. Chat users can select their preferred method of contact. Standard messaging and data rates may apply for those who opt in for SMS.
How Self-Service Verification of Benefits Works
By entering your insurance information into our free verification of benefits tool, AAC will attempt to verify your health insurance benefits and/or necessary authorizations on your behalf to determine if your insurance benefits may be accepted by an American Addiction Centers facility. Please note, AAC only provides a quote of benefits and/or authorizations. We cannot guarantee payment or verification eligibility as conveyed by your health insurance provider will be accurate and complete, and we cannot verify or guarantee coverage and/or eligibility for treatment services rendered at non-AAC treatment centers. Payment of benefits are subject to all terms, conditions, limitations, and exclusions of the member’s contract at time of service.
Your health insurance company will only pay for services that it determines to be “reasonable and necessary.” AAC will make every effort to have all services preauthorized by your health insurance company. If your health insurance company determines that a particular service is not reasonable and necessary, or that a particular service is not covered under your plan, your insurer will deny payment for that service and it will become your responsibility. For more information about the terms and conditions of your individual plan, please contact your health insurance provider.
MentalHelp.net Content and Contributors
The content provided on MentalHelp.net features valuable information to help you and your loved ones determine your needs when it comes to seeking treatment for drug or alcohol abuse. We strive to provide accurate and up-to-date information available in the field of addiction medicine and behavioral health, and have enlisted an acclaimed team of authors, treatment professionals, and editorial experts to write, review, and update content to check that it meets our high editorial standards. Some of our reviewers include:
- Scot Thomas, MD: University of California, San Diego School of Medicine
- Dan Wagener, MA: Counseling Psychology, Lewis & Clark College
- Lauren Brande, MA: Psychology, Boston University
- Nicolle Monico, BA: Journalism, Biola University
For permission to reproduce content, please contact us.
We commit to high ethical standards, in the interest of being as helpful as possible to those seeking treatment. We aim to make our site as transparent as possible by marking ads to distinguish them from editorial content, disclosing our sponsors, as well as AAC’s relationship with our website and our helpline. We take steps to ensure our advertisers are licensed, similar to the criteria used by the federally run Substance Abuse and Mental Health Services Administration (SAMHSA) provider directory at SAMHSA.gov.
Our content is impartial and unbiased. We do not endorse or subscribe to any particular recovery method, and we believe that the personal decision to seek treatment is one that should be done autonomously and with the support of all possible information.
We hold ourselves to the highest level of financial integrity, and we do not sell or broker admissions, or engage in unethical “consultant contracts.” If you encounter any marketing practices based on calls made to centers or helplines listed on this site that you feel are deceptive, unethical, or misleading, contact us and we will do our best to correct the situation and help you find a trustworthy provider.
Identifying an Appropriate Treatment Provider
The process of finding a treatment provider can feel overwhelming. Resources, like facility websites or MentalHelp.net and the following guide, can help you determine which options are best for you or your loved one.
- Identify proper accreditation and licensure. Appropriate state licensure is important in determining what services and levels of care are permissible to be rendered at a treatment center. Some facilities voluntarily obtain accreditation from the Joint Commission or CARF, indicating that they have met quality and safety standards that go beyond those required by the state.
- Determine if the program is a clinical match. Successful outcomes rely on appropriate clinical care. There is no one-size-fits-all method to treatment. When searching for treatment, ask an admissions counselor for details on the clinical program. Are the methodologies utilized evidence-based (meaning scientifically proven to produce better outcomes)? Does the treatment center employ medically licensed healthcare providers? Will the center provide the name and credentials of its providers? Has the treatment center published any outcome studies? Make note of the questions you are asked by the admissions team, and if they ask you for your medical history. This will help you and the facility’s staff determine if your needs match with the clinical program offered.
- Assess your financial options. Discuss with your insurance provider or an admissions counselor if treatment is “in-network.” If your insurance provider will not cover treatment or a portion of treatment, determine what additional expenses you may have to cover ahead of time, and ask if payment plans are available.
- Get as much information as possible. Read about the staff’s experiences, skills, and licenses online, and view videos and photos and read reviews to “see” what the treatment experience will be like. Ask an admissions counselor about how the intake, treatment, and discharge process work, and about what happens after treatment.
- Look for red flags and possible warning signs. Some treatment centers advertise a “cure” or an unrealistic success rate. Others may only ask you about your ability to pay, and then determine a “fit” without getting any medical or clinical information about you. Some possible bad actors will even offer you gifts, cash incentives, help with obtaining insurance, or free travel. These are possible signs of illegal or unethical behaviors that can possibly harm you or your loved one.