Amwell Online Therapy & Counseling Services Review 2022

Leigh Morgan
Leigh Morgan
Last updated:
Erin L. George, MFT
Erin L. George, MFT
Medical editor
MentalHelp independently researches, tests, reviews, and recommends the best products. Healthcare professionals review articles for medical accuracy. If you buy something through our links, we may earn a commission. Advertising Disclosure

Online therapy services specializing in telehealth practice and techniques

Online Therapy With Licensed Psychiatrists

Amwell

  • Psychiatrists available to prescribe medications
  • Accepts multiple types of insurance plans
  • Choose your online therapist today

Editor’s rating

8.4

24/7 Doctors & Therapists

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At A Glance

Amwell offers virtual therapy to help its users manage their mental health. The online therapy service also has licensed psychiatrists available to prescribe medications as needed. Amwell’s therapists have experience treating patients with insomnia, panic attacks, obsessive-compulsive disorder, anxiety, depression, and post-traumatic stress disorder (PTSD). The platform also has therapists with experience providing grief counseling, couples counseling and counseling for members of the LGBTQ+ community.

Pros

  • Psychiatrists available to prescribe medications
  • Clients can choose their therapists
  • Accepts multiple insurance plans
  • No monthly commitment required
  • No additional charge for weekend/holiday appointments

Cons

  • Each visit costs at least $109
  • Not all services are covered by insurance
  • $20 fee for appointments canceled less than 24 hours before their scheduled time
  • Psychiatry services only available to adults (18+)
  • Prescribers can’t order controlled substances
Amwell

Are Amwell Online Therapists Licensed?

Every therapist on the Amwell platform has a professional license and a master’s or doctoral degree. The platform also has board-certified psychiatrists available to prescribe medications. All providers receive training on how to deliver treatment via telehealth services before they can interact with patients.

A Therapist in the Comfort of Your Own Home

Amwell Treatment Types Offered

The type of treatment you receive depends on your needs and the therapist’s experience. All providers use evidence-based practices, so your therapist may offer the following online therapy services:

  • Motivational interviewing
  • Cognitive behavioral therapy
  • Acceptance and commitment therapy
  • Dialectical behavior therapy

Amwell therapists have extensive experience treating a wide range of mental health conditions, including depression, anxiety, PTSD, insomnia and panic attacks. A therapist can also provide guidance as you make major life transitions or cope with grief due to the loss of a loved one. Some Amwell therapists also have experience providing online counseling services to members of the LGBTQ+ community.

Online Therapy With Licensed Psychiatrists

Amwell

  • Psychiatrists available to prescribe medications
  • Accepts multiple types of insurance plans
  • Choose your online therapist today

Editor’s rating

8.4

24/7 Doctors & Therapists

MentalHelp independently researches, tests, reviews, and recommends the best products. Healthcare professionals review articles for medical accuracy. If you buy something through our links, we may earn a commission. Ad

Things to Know About Amwell

To schedule your first appointment, click the “Sign Up” button on the Amwell home page. When you enter your insurance information, Amwell will search for an online therapy service that’s covered under your insurance benefits. For example, if you have Capital BlueCross, you’ll be prompted to schedule an appointment with Capital BlueCross Virtual Care. If you don’t have insurance or your insurance isn’t listed in the dropdown menu, you’ll be able to schedule an appointment directly with Amwell.

From your member homepage, click the arrow under the Behavioral Health category to schedule an appointment with a therapist or psychiatrist. Amwell only displays mental health professionals who are licensed to practice in your state. Each professional has a short bio that tells you about their educational credentials, areas of expertise, and approach to mental healthcare.

Types of Sessions Available on Amwell

Amwell only offers video therapy sessions. If you get disconnected due to an internet issue, your therapist may contact you by phone to finish your discussion.

How Long Are the Sessions?

Each Amwell therapy session typically lasts for 45 minutes. For online psychiatry services, you’ll have an initial consultation that also lasts for approximately 45 minutes. 

How to Schedule Online Therapy With Amwell

Once you have an Amwell account, all you have to do is visit your dashboard and click the arrow under the Behavioral Health heading to open the appointment scheduler. You’ll be able to browse through provider profiles or schedule an appointment with the first available therapist.

Does Amwell Offer Group Sessions?

Many Amwell therapists offer couples therapy to help romantic partners work through their relationship issues and learn how to improve their coping skills. There are currently no larger group therapy sessions available.

Amwell Pricing & Special Offers

Amwell doesn’t have any monthly membership fees, so you pay for each appointment at the time of service. If you want to work with a virtual therapist, the cost is $109 per session for a therapist with a master’s degree and $129 per session for a therapist with a doctoral degree. For users who want to see a psychiatrist, the initial assessment costs $279. Follow-up appointments cost $109 each.

Cancellation & Refund Policy

Since Amwell doesn’t offer monthly subscriptions, there’s nothing to cancel. If you want to stop using the platform, all you have to do is stop scheduling appointments. Amwell doesn’t offer refunds on completed appointments.

Do They Accept Insurance or Medicaid?

Amwell works with a wide range of insurance plans throughout the United States. The online therapy services offered by Amwell are also covered by some Medicaid managed care plans. These plans are part of the Medicaid program, but they’re managed by private health insurance companies.

Do They Offer Financial Aid?

Amwell doesn’t offer financial aid for its therapy or psychiatry services.

What’s Unique About Amwell?

Amwell is unique because its virtual counseling services are part of an online telehealth platform that also offers psychiatry services. Providers in some states speak Spanish, making it easier for Spanish-speaking users to access mental health care. Amwell also works with a wide range of health insurance plans.

Amwell Customer Service and Support

Amwell provides customer support via telephone and email. It also has a separate phone number for users who prefer to schedule their appointments on the phone instead of online.

Final Thoughts on Amwell Online Therapy and Counseling Services

Amwell has a robust platform with a variety of virtual therapy services available. Its users also have access to board-certified psychiatrists who can prescribe medications for anxiety, depression, and other mental health conditions.

Online Therapy With Licensed Psychiatrists

Amwell

  • Psychiatrists available to prescribe medications
  • Accepts multiple types of insurance plans
  • Choose your online therapist today

Editor’s rating

8.4

24/7 Doctors & Therapists

MentalHelp independently researches, tests, reviews, and recommends the best products. Healthcare professionals review articles for medical accuracy. If you buy something through our links, we may earn a commission. Ad

Frequently Asked Questions

Virtual counseling visits cost $109 to $129 each. If you want to see a psychiatrist, you’ll pay $275 for the initial consultation and $109 for each follow-up appointment.

Amwell doesn’t offer membership plans, so you’ll get as many sessions as you decide to schedule.

Amwell’s virtual counseling sessions typically last for 45 minutes.

Yes.

Amwell is a legitimate telehealth platform offering online therapy and psychiatry services. All providers have valid licenses.

Call (855) 635-1393 or email support@amwell.com.

Amwell doesn’t offer any discounts or coupons. It charges a flat fee for each appointment.

Amwell Customer Reviews

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based on 4 web ratings

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Amwell

Editor's rating

8.4

24/7 Doctors & Therapists